This position is responsible for defining, organizing, operating, and maintaining end-user computing (EUC) solutions across all Prayon locations to ensure a consistently positive experience.

Responsibilities

• Lead the IT End User Computing organization focused on end-user devices/desktops, collaboration suite (Office 365), Video/Telephony, Meeting Room & Workspace solution;
• Be responsible for the full lifecycle of services such as design/delivery, capacity management, licensing, 3rd party partnerships, SLA’s/KPI’s and cost management;
• Work alongside key stakeholders to align the End User Computing (EUC) delivery roadmap to the business priorities;
• Contribute to the Cybersecurity standards definition and ensure deployment and compliance;
• Provide team with continual education on EUC capabilities and standards for successful IT Solution delivery;
• Oversee the development and maintenance of EUC Service Catalog in collaboration with business stakeholders;
• Measure and improve system adoption and knowledge with the Training department;
• Evaluate new products and services in line with industry trends and emerging technologies;
• Encourage a continuous improvement culture that focuses on innovation;
• Manage the delivery with own resources and in collaboration with Plant operations;
• Define and follow the Global EUC budget (Microsoft, Lenovo, Proximus, …).

Profile

• A degree from a recognized educational institute in Computer Science, Computer Engineering or similar technical field;
• Previous Senior IT Team Management experience (10 years’ experience in IT infrastructure);
• Project management experience handling medium to large-sized projects;
• Experience in contract negotiation and management;
• Able to provide successful delivery of design-ready, complex architectures;
• Capable of motivating teams and creating a culture of continuous improvement;
• Knowledge of endpoint computing services;
• Experience in interacting with diverse technical colleagues and resources through all life-cycle phases of multiple projects;
• Able to communicate technical information and ideas across diverse audiences;
• Efficient in ITIL practices and the ITIL Service life cycle, including Agile delivery methods;
• Change management and digital transformation capabilities;
• Strong communication and interpersonal skills;
• Keen attention to detail and proven analytical and problem-solving abilities;
• Fluent in Dutch and English, French knowledge being an asset.