You are here | Responsibility - Quality of services

Quality of services

A worldwide network at your service

Ideally positioned on the world market and boasting a worldwide commercial network, we are always prepared to react to suggestions and requests from our customers.

For a list of all our sales contact, click here.

Logistical strength and high-quality delivery

We are always on the lookout for innovative and effective solutions to improve our logistical flows and to enhance the service we provide to our customers while complying with applicable regulations.

The wide range of products we offer has enabled us to gain considerable experience in this area. We have safety advisors for transporting dangerous substances (ADR/ADNR/RID). We have skilled technicians and are in contact with recognized specialists for each form of transport. As such, we can provide advice or suggestions where necessary.

We deliver our products worldwide in bulk, as solids or liquids, and in packaged form.

Located at the heart of Europe, and at the crossroads of the maritime, rail and road network, our plants in Engis and Puurs, Belgium and Les Roches de Condrieu (near Lyon, France) are ideal logistical platforms. We use road, water, combined, maritime, rail and containerized transport on a daily basis to dispatch products from our different sites.

We are in a position to supply our customers with advice and suggestions and are always ready to work with them to look into launching new projects.

Specialists available to answer your questions and training

To ensure our customer receive the best possible technical support, we have created multidisciplinary teams made up of individuals with the best commercial and logistical skills in production and R&D.

We also have links with many university laboratories and research centers across Europe, which combine their expertise and scientific knowledge with Prayon's know-how.

In the area of food applications, we have an applications laboratory that specializes in developing salts for use in the manufacture of process cheeses, and in creating leavening agents used in the baked goods industry. This laboratory provides vital support in developing the range of Prayphos and Kasomel products.

We also enjoy preferred partnership status with specialist laboratories which are leaders in their field, most notably in developing preparations for the meat industry using the Carfosel product range.

Training courses on the use of our products in various food applications are regularly used by our applications laboratory research staff. These courses are available in several languages to all customers worldwide.